Active Listening

It's not just about being a 'boss'; it's about being a leader who fosters development and nurtures a team. Many contemporary thought leaders have offered perspectives on this issue, and one compelling framework has stood out: the principle of "Care personally, challenge directly." How can learning and development and HR professionals integrate these insights into their leadership training and strategies? Read on to find out.

Crucial conversations are often the make-or-break moments in the professional world, especially within the realms of HR and Learning & Development. These conversations carry emotional loads and high stakes, whether they involve negotiating a contract, addressing performance issues, or resolving interpersonal conflicts. "Silence or violence: The two ways most people handle crucial conversations," as wisely pointed out in the book "Crucial Conversations: Tools for Talking When Stakes are High."